General Refund Policy

• Digital purchases are generally final once delivery or access has been provided.
• Refund eligibility depends on the type of product or service purchased.
• Please review descriptions, features, requirements and terms before purchasing.
• Refunds are not normally provided for a simple change of mind after access or delivery.

Courses & Learning Programs

• Course purchases are generally non-refundable after access has been activated.
• No refund is normally provided because of non-usage, incomplete learning or change of plans.
• Technical problems caused by your device, browser or internet connection do not normally qualify for a refund.
• Contact support promptly if the purchased course cannot be accessed because of an issue on my side.

Digital Products & Resources

• Digital products, bundles, templates, scripts, graphics, tools and downloadable resources are generally non-refundable after delivery.
• Ready-made products and resale resources are generally final once successfully delivered.
• A refund may be considered where the purchased item was not delivered or cannot be accessed because of a technical issue on my side.
• Please contact support before attempting to dispute a successfully delivered purchase.

Software, Tools & Access

• Software access, scripts, source files, digital tools and licenses are generally non-refundable after delivery or activation.
• Compatibility and system requirements should be reviewed before purchase.
• Where an access or delivery problem is caused by my side, I will first attempt to resolve the issue.
• Refund consideration may apply where the purchased access cannot reasonably be provided.

Memberships & Subscriptions

• Membership or subscription access is generally non-refundable for periods already provided.
• Cancellation of a membership does not normally create a refund for previously used access.
• Future renewal or continuation may be cancelled according to the applicable membership terms.
• Please review the membership details before subscribing.

Webinars & Masterclasses

• Registered webinar and masterclass purchases are generally non-refundable after confirmation.
• If a session is cancelled or cannot be delivered because of an issue on my side, an alternative arrangement may be offered.
• Personal scheduling conflicts or failure to attend do not normally qualify for a refund.
• Any recording or digital material already provided may also be considered delivered content.

Freelance Digital Services

• Service payments may become non-refundable once research, planning, design, development or other work has started.
• Completed work, approved milestones and delivered project components are generally non-refundable.
• Changes in business plans, priorities or preferences after work begins do not normally qualify for a refund.
• Where a project-specific agreement exists, its payment and cancellation terms will take priority.

Service Consultation & 1:1 Sessions

• Consultation bookings are for scheduled time reserved specifically for the customer.
• Please contact me as early as possible if you need to reschedule.
• Missed sessions or late cancellations may be treated as completed bookings.
• Any specific cancellation or rescheduling terms shown during booking will apply.

Exceptional Refund Requests

In unusual circumstances, I may review a refund request individually based on the nature of the purchase, the delivery status, work already completed and the circumstances presented. An exceptional review does not guarantee approval. Where payment processing or other unavoidable transaction costs have already been incurred, any approved refund may be adjusted accordingly where permitted.

Payment Disputes & Chargebacks

Customers are requested to contact me first if there is a problem with a payment, product, access or service. I will make reasonable efforts to resolve genuine issues before a payment dispute is initiated. Fraudulent or unsupported disputes after successful delivery or access may result in suspension of access and further action where appropriate.

Customer Responsibilities

• Review the product or service description before purchase.
• Check technical requirements and compatibility where applicable.
• Understand the scope, inclusions and limitations of a service.
• Provide accurate information required to complete a service or booking.
• Contact support promptly when an access or delivery issue occurs.

Final Policy Statement

By purchasing a digital product, course, resource, software tool, membership, webinar, consultation or freelance service, you confirm that you have reviewed the relevant information and understood this Refund & Return Policy. Refunds are generally limited to eligible cases involving non-delivery, failed access or other circumstances expressly covered by the applicable product or service terms, subject to applicable law.